How Do We Measure Public Value? From Theory to Practice

SPANO, ALESSANDRO

2014-01-01

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Abstract

Purpose. To fill the gap in the literature with regard to public value measurement(PVM) and to provide a model for measuring public value at an individual organizational level, based on managerial control systems (MCS). Design/methodology/approach. This article helps review the literature on PVM and propose a model for measuring the value generated by individual organizations. Measurement challenges and potential solutions are investigated. Findings. Public value generated by an individual organization can be calculated by measuring if and to what extent the organization’s outcomes and objectives have been achieved. Public value production and measurement are part of a wider PVM process, which is congruent with the major elements of MCS, from planning to operations, and measurement to evaluation.