The Impact of Network Impairments on the QoE of WebRTC applications: A Subjective study

Bingol, Gulnaziye;Serreli, Luigi;Porcu, Simone;Floris, Alessandro;Atzori, Luigi

2022-01-01

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Abstract

WebRTC-based applications allow for real-time communications that are subject to network impairments affecting the end user's Quality of Experience (QoE). In this paper, we conducted subjective tests involving 20 people to investigate the conversational quality of a two-party WebRTC-based audiovisual telemeeting service. A dedicated system was implemented to introduce controlled network impairments (delay, jitter, and packet loss) to impair the communication between the parties. In addition, test participants had to rate the perceived QoE for the audio, the video, and the overall service, as well as the three emotional dimensions, i.e., valence, arousal, and dominance. Extensive results were obtained regarding the impact of the network impairments on the multimedia quality, the emotional dimensions, and the communication feasibility.