Not just videogames: gamification and its potential application to public services

Asquer, Alberto

2013-01-01

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Abstract

The aim of this chapter is to discuss how the emerging process of gamification can impact on the production of public services. Gamification is a relatively recent phenomenon that relates, in broad terms, to the introduction to game elements in non-game contexts. After reviewing the concept, design principles and techniques, and effects of gamification, the chapter will discuss the extend to which gamification may affect the production and delivery of public services. The conclusions with discuss the possible role of gamification in contributing reshaping the identity and role of citizens and their relationship with public authorities.