Conceptualizing the value co-creation challenge for tourist destinations: A supply-side perspective

MELIS, GIUSEPPE;McCabe, S;DEL CHIAPPA, GIACOMO

2015-01-01

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Abstract

To date, most studies on value co-creation processes in tourism have thus far focused on the companycustomer relationship. Tourism experiences are produced by a number of firms and organizations collaboratively. Hence, there is a need to further develop knowledge about co-creation issues also adopting the perspective of the network of relationships between local stakeholders (both public and private) which are involved in tourism development within a certain tourist destination. This concep- tual study applies the theoretical approaches of Prahalad and Ramaswamy (2004) and Ramaswamy and Gouillart (2010) in an attempt to identify a set of constructs that could influence the way local stakeholders can co-create the tourism offer. Specifically, the contribu- tion of this chapter is placed on the development of a possible empirical application of the DART model to analyse the co-creation paradigm by adopting a supply-side perspective, which is still a quite non-common approach in tourism literature.