The role of locally-designed organizational artifacts in supporting nurses’ work: an ethnographic study on the wards

Talamo, Alessandra;Mellini, Barbara;BARBIERI, BARBARA

2017-01-01

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Abstract

This paper aims to describe how nurses' planning and coordination work is performed through the use of locally designed tools (i.e., diaries, planners, reminders, and organizers). These tools are investigated as the materialization of organizational work, thus offering a complementary perspective on nursing practice to that proposed by the professional mandate and supported by official artifacts in use.