The impact of using an ERP system on organizational processes and individual working behaviour in the public sector: A case study

SPANO, ALESSANDRO;BELLO', BENEDETTA

2013-01-01

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Abstract

This article reports the results of a research aimed at investigating the impact of an ERP system on organizational processes and individual employees in a public sector organi-ation (Italian Regional Council). Through a qualitative method (Focus Groups - FG) interesting results have come out: system introduction planning, organizational and technical aspects seem to be relevant issues to be addressed in order to improve ERP system’s effectiveness. Through a structured questionnaire, a larger sample of employees will be involved in the second phase, aimed at testing the constructs which emerged with the FG analysis and the relationships among them