How to evaluate the quality inside customer relationship management. An empirical analysis

DESSI', CINZIA;FLORIS, MICHELA;
2009-01-01
2009
Proceeding of the 12° Conference Quality in services, ICQSS
978-88-9043-270-5
12nd Conference Quality in service, ICQSS
Esperti anonimi
27-29 Agosto
Verona
internazionale
4 Contributo in Atti di Convegno (Proceeding)::4.1 Contributo in Atti di convegno
Dessi', Cinzia; Floris, Michela; Cardaropoli, M.
273
3
4.1 Contributo in Atti di convegno
none
info:eu-repo/semantics/conferenceObject
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