Scritture digitali, lingua della pubblica amministrazione ed esercizio dei diritti di cittadinanza. Il caso INPS per la Famiglia
Giulia Isabella Grosso
;Antonietta Marra
2023-01-01
Abstract
The creation of institutional pages on well-known social networks, and in particular the posting of instructions and news related to useful or necessary practices for citizens, represent an attempt by the institutions themselves to get closer to ordinary citizens through the use of a more understandable language. The linguistic uses that characterize both the posts of institutions and the responses of citizens revealed very interesting social and linguistic features. The written productions of web users highlight their doubts about the comprehension of institutional messages posted on the public pages, as well as the responses offered by the social media managers of the bodies themselves are attempts that can be classified as forms of intralinguistic mediation, the result of a negotiation aimed at improving comprehensibility and understanding of the text. In our proposal, we analyze these productions, an ideal data-set for a sociolinguistic and textual analysis that can offer intervention cues for strengthening citizens’ reading skills, with the aim of improving their active and conscious participation in this area of social life. The reflections are based on the analysis of institutional posts published on the INPS per la Famiglia Facebook page and the related comments by users and managers of the page.File | Size | Format | |
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2023_AItLA17_010_GrossoMarra.pdf open access
Type: versione editoriale
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6.37 MB | Adobe PDF | View/Open |
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